Refund policy
At JenniBag, we value your satisfaction and want you to enjoy your purchases with confidence. We understand the challenges of online shopping and are committed to delivering excellent service to ensure your shopping experience is always a joyful one!
Returns and Exchanges
JenniBag accepts returns or exchanges for items purchased on our website within 30 days of purchase, provided the following conditions are met:
- The item shows no visible signs of damage.
- All original packaging is intact.
- Any sign of damage will void the JenniBag guarantee.
- Items cannot be returned or exchanged after 30 days of purchase.
Please note that certain goods are exempt from being returned. We do not accept returns for intimate items (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.
To initiate a return or exchange, you may be required to provide a receipt or proof of purchase, such as an order confirmation email with your order number.
To proceed with returns or exchanges, please contact us at contact@jennibag.com, providing your order number and the reason for your return or exchange. Our team will assist you based on the guidelines outlined on this page.
Return Shipping
Customers are responsible for covering the shipping costs associated with returning their items.
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without proper tracking.
Refunds
Upon receiving and inspecting your returned item, we will send you an email confirming the receipt and status of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
Late or Missing Refunds
Financial institutions may require some processing time before posting a refund (typically 2-3 days). If you have not received your refund within this timeframe, please contact us at contact@jennibag.com to allow us to investigate the matter further.
Gifts
For returning online orders marked as gifts and shipped directly to you, you will receive a gift credit for the return's value. Upon receiving the returned item, we will email you a digital gift certificate.
Damaged Items
In the event of receiving a damaged or defective item, please notify us by emailing our team at contact@jennibag.com within 48 hours of receiving the item. Failure to report damage within this timeframe may impact our ability to honor your claim. We use timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
Feedback
We value your feedback, questions, and concerns. Please don't hesitate to reach out to us at contact@jennibag.com. Your feedback is essential to us as we continually strive to enhance our services and products.
Thank you for choosing JenniBag!