Why Jenni?

Got Questions?
.
How Do Returns Work?
We stand by the quality of JenniBag, and your satisfaction is our priority. If you're not completely happy with your purchase, simply email us at contact@jennibag.com to initiate a return.
Is It Waterproof?
Our Jenni Luggage Tag is crafted from high-fiber water and tear-resistant PU leather, offering both durability and sustainability.
How Big Is It?
Weighing just 0.5 lbs, the luggage tag measures 2.8" x 2.8" inches, striking the ideal balance between spaciousness and portability for various travel needs.
Shipping Times
JenniBag® orders are fulfilled and then shipped to anywhere in the United States in an average 6-12 business days.
Worldwide shipping (other than US) takes 6-12 business days depending on location:
- United Kingdom: 5-10 days
- Canada: 7-12 days
- Australia: 5-10 days
- Germany: 7-15 days
- Europe: 7-15 days
- Rest of world: 7-15 days
For those in a rush, we do offer Priority Shipping and Full Parcel Protection options at checkout — perfect if you need your order sooner. Feel free to choose these options if you need your order sooner.
Please allow 1-2 days for a responsive manual shipping fulfilment process.
Why My Tracking Number Isn't Working?
Our tracking numbers typically become active within 3-5 working days after purchase. This delay occurs because the tracking link is activated at the first checkpoint - "the airline center" when your product is processed for its flight. If your tracking number doesn't work after 5 days, please contact us at contact@jennibag.com and we will personally track down your order for you.