Got Questions?
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How do returns work?
We stand by the quality of JenniBag, and your satisfaction is our priority. If you're not completely happy with your purchase, simply email us at contact@jennibag.com to initiate a return.
I have the Classic JenniBag, can I still use this?
Absolutely! This roller attachment was designed specifically for Classic JenniBag users who want more flexibility. Just slide it into the base sleeve and you’re ready to roll.
Can I store the roller inside my JenniBag when I’m not using it?
Yes! The roller attachment folds flat and fits perfectly inside your JenniBag — so you can switch between carry and roll anytime you like.
What is the roller attachment made of?
It’s crafted from premium aluminum alloy, built to withstand drops, rough handling, and the chaos of travel.
How tall is it when extended?
The handle extends up to 45 inches — designed for travelers between 5’0” and 6’0” for a comfortable roll.
Who is this for?
This is made for JenniBag (Classic Edition) owners who want to upgrade to a rolling experience. Since your Classic Jenni already has a built-in sleeve, you can simply slide in the attachment and roll just like the Roller Edition.
How long does shipping takes?
JenniBag® orders are fulfilled and then shipped to anywhere in the United States in an average 6-12 business days.
Worldwide shipping (other than US) takes 6-12 business days depending on location:
- United Kingdom: 5-10 days
- Canada: 7-12 days
- Australia: 5-10 days
- Germany: 7-15 days
- Europe: 7-15 days
- Rest of world: 7-15 days
For those in a rush, we do offer Priority Shipping and Full Parcel Protection options at checkout — perfect if you need your order sooner. Feel free to choose these options if you need your order sooner.
Please allow 1-2 days for a responsive manual shipping fulfilment process.
Is this the official JenniBag® website?
Yes, the official JenniBag® website can be recognized by the url: www.jennibag.com. You have come to the right place.
Why my tracking number isn't working?
Our tracking numbers typically become active within 3-5 working days after purchase. This delay occurs because the tracking link is activated at the first checkpoint - "the airline center" when your product is processed for its flight. If your tracking number doesn't work after 5 days, please contact us at contact@jennibag.com and we will personally track down your order for you, or you can track your order shipping status by CLICKING THIS!