JenniBag® 2-Years Warranty
Got Questions?
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How Do Returns Work?
We stand by the quality of JenniBag, and your satisfaction is our priority. If you're not completely happy with your purchase, simply email us at contact@jennibag.com to initiate a return.
Can I Take This Bag On A Flight?
Absolutely!
You can check the detailed airlines list that has our carry-on approved by clicking HERE!
Our Jenni Travel Bag meets carry-on luggage standards worldwide, including compliance such as:
✈️ Transportation Security Administration (US's TSA)
✈️ UK's Civil Aviation Authority (CAA)
✈️ Australia's Office of Transport Security (OTS)
✈️ Air Transport Security Authority (ATSA)
✈️ Canada's Air Transport Security Authority (CATSA)
It's suitable for flights in most countries, especially in the Western hemisphere 😉
Does JenniBag Fit Under The Seat During A Flight?
JenniBag is a carry-on you can take on a flight and store under your seat. It doesn't count towards checked baggage, so you can bring it along with your personal item for free. This saves you money and is a hassle-free way to travel with your belongings.
How Many Clothing Can I Pack Into It?
You can comfortably pack up to 10 days' worth of everyday clothing, along with 2 to 3 wrinkle-free dresses, ensuring you're prepared for extended stays or varied occasions.
How Much Does The JenniBag® Weigh?
The JenniBag® only weighs 2.2lb (1kg) in total making it super lightweight.
Does the Roller Edition Have A Trolley Sleeve?
Yes, both the Classic and Roller Editions of the JenniBag come with a trolley sleeve at the back ;)
Everything available in the Classic JenniBag is also included in the Roller Edition. The Roller Edition is an upgraded, premium version of the Classic.
How Big Is It?
The dimensions are 20.5" x 9" x 13" inches, making it a convenient size for various travel needs.
Is It Waterproof?
Yes, it's crafted with waterproof Nylon-surfaced material, ensuring your belongings stay dry and protected against rain or accidental spills.
How Long Does Shipping Takes?
JenniBag® orders are fulfilled and then shipped to anywhere in the United States in an average 6-12 business days.
Worldwide shipping (other than US) takes 7-12 business days depending on location:
- Canada: 7-12 days
- United Kingdom: 7-12 days
- Australia: 7-12 days
- Germany: 7-15 days
- Europe: 7-15 days
- Rest of world: 7-15 days
For those in a rush, we do offer Express Shipping (2-5 business days) and Full Parcel Protection options at checkout. Feel free to choose these options if you need your order sooner.
Please allow 1-2 days for a responsive manual shipping fulfilment process.
Is This The Official JenniBag® Website?
Yes, the official JenniBag® website can be recognized by the url: www.jennibag.com. You have come to the right place.
Why My Tracking Number Isn't Working?
Our tracking numbers typically become active within 3-5 working days after purchase. This delay occurs because the tracking link is activated at the first checkpoint - "the airline center" when your product is processed for its flight. If your tracking number doesn't work after 5 days, please contact us at contact@jennibag.com and we will personally track down your order for you, or you can track your order shipping status by CLICKING THIS!